Founded in 1995, SecondLevel has evolved into looking after the online needs of small to medium size enterprises. Looking back, our original mission was to assist service based businesses focus on their customer service levels at the front line (storefront) level. In 1998 we began to realize opportunities for enhancing these same service levels and focusing on clients needs through technology - specifically the evolving Internet.

We felt in an increasingly competitive marketplace the need to speak to clients through various mediums would present new opportunities to enhance visibility. Bottom lines could also be affected if the online presence was managed properly.

Having consulted with dozens of businesses of varying sizes, it became apparent that the marketplace was lacking a company with the ability to handle an Internet presence from A through Z. In other words, there was nowhere for these businesses to turn in order to help them establish and subsequently manage their entire Web presence.